Legal
Refund Policy
Lithe subscriptions are billed through Paddle. This policy explains how refunds and cancellations are handled for paid plans.
1. Billing and subscription model
Lithe offers subscription-based access to premium features and AI-powered creative workflows. Monthly billing is processed through Paddle at checkout, and renewal charges occur based on the subscription plan selected by the customer.
2. Cancellations
Customers may cancel their subscription at any time through the available account or billing workflow, subject to the features and controls provided by the application. Cancellation stops future recurring charges for the next billing cycle, but does not automatically create a refund for the current period unless a refund is separately approved.
3. Refunds
Refund eligibility is evaluated on a case-by-case basis. Because Lithe provides access to digital SaaS services and AI-powered workflows, refunds are generally not guaranteed after a subscription has been activated and used, particularly where digital access has already been delivered. Exceptions may be reviewed for billing errors, duplicate charges, unauthorized purchases, or other circumstances that require remediation.
- If you believe a charge was made in error, contact support promptly with the transaction details.
- If a refund is approved, the refund will be processed through the original payment method as supported by Paddle.
- We may deny refund requests for services already consumed, used, or delivered in full.
4. Missing or accidental charges
If a charge appears incorrect, duplicated, or unauthorized, please contact us as soon as possible with the date, amount, and plan information. We will review the matter and work with the payment provider as needed to resolve the issue.
5. Subscription changes
If a plan is downgraded, upgraded, or otherwise changed, billing adjustments will follow the terms shown at the time of the plan change and the payment processing workflow. Any prorated adjustments, if applicable, are subject to the payment provider and the configuration of the subscription plan.
6. Contact and support
For refund questions, charge disputes, cancellation requests, or subscription support, contact us at lithe.ai.official@gmail.com.